Return policy
Thule takes quality seriously. If you are not satisfied with your purchase and need to return an item, please see our Return policy and Return instructions below.
For any damaged or defective product please consult our Thule Guarantee.
30-day free returns
- Original shipping charges not refundable
- Refund issued after return is received
- Some items are not eligible
Return instructions
Pre-paid shipping label
Click "Start a return" below to obtain a return ID and pre-paid shipping label
Pack your item(s)
Securely pack the item(s) in the original shipping cartons with original packaging.
Get your refund
Please allow 3-5 business days* for our warehouse to process your returned package(s) upon arrival.
Details*Terms of the Thule return policy
- Returns and refunds are only accepted on items purchased via Thule.com.
- For items not purchased from Thule.com, please contact the purchase location to review its return policy and procedure.
- Items must be returned within 30 days of delivery date, in new condition, in original packaging, and with all included accessories.
- Free shipping: Thule will provide a pre-paid FedEx label for all thule.com returns.
- Original shipping charges are not refundable
- A refund will be sent to the credit/debit card issuing bank within 5 business days of receipt of the returned package(s). Please contact the card-issuing bank with questions about when the credit will be posted to your account.
Not eligible for return:
- Discount code orders (unless otherwise stated)
- Sale section orders
- Spare parts, keys, locks
- Cargo boxes
- Hard-sided bike travel cases
- Rooftop tents
- Awnings