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  5. Thule Sleek Recall

Consumer product recall

Thule Sleek #11000001 - #11000019


At the Thule Group we take product quality very seriously and product safety is our top priority. We conduct extensive testing to ensure that our Thule products meet all global industry and regulatory standards. Unfortunately, we have identified a risk of the handlebar potentially detaching from the Thule Sleek stroller frame, posing a fall hazard for the child.

The Thule Sleek stroller manages all structural integrity tests according to applicable standards. The safety and well-being of our customers and their families is of utmost importance for us at Thule and it's our policy to act whenever we identify potential risks for injury, or are made aware of them - even if the likelihood of this occurrence is limited. As such, the Thule Group has decided to do a voluntary recall of the Thule Sleek strollers produced between May 2018 through September 2019. Units produced October 2019 and thereafter are not affected by this recall and can be continuously used.

What do we want you to do

We kindly ask you to take the following immediate actions:

  • Immediately stop using the Thule Sleek stroller
The stroller with a white background and an illustration of the stroller with an arrow showing the product label.

Above is a representative photo of the stroller and a drawing showing where to locate the product label.

  • Check your product label to confirm whether you are affected by this recall:
    1. Locate the product label on the inside of the lower part of the stroller frame, near the cargo basket
    2. Read the 2nd line with
      • Product Item number – 11000001-11000019
      • Date Code indicated by Year/Month - in this example Year 20/ Month 3
    3. If you locate a QC 2020 sticker on your frame, your stroller unit is already checked and safe to use.

1. A close-up of the stroller with a red arrow pointing to the product label inside the lower part of the stroller frame. 2. A close-up of the product label and a red arrow pointing to where you can find the stroller's date code. 3.A close-up of the stroller's product label that shows what the QC 2020 sticker looks like.

If you believe you have a product within the recalled date code period, without a QC 2020 sticker, we ask you to take the following actions:

  • Immediately stop using the Thule Sleek stroller
  • Please use the form below to register for a replacement Thule Sleek frame to be shipped directly to you. We will ask you to promptly return your current product in the same shipping box with pre-paid shipping labels at no cost. Please note that you will keep and transfer your existing wheels and shopping basket to the new frame.

For more info read our Q&A below

 

Q: Why are you initiating a product recall on the Thule Sleek stroller?
A: At the Thule Group we take product quality very seriously and product safety is our top priority. We conduct extensive testing to ensure that our Thule products meet all global industry and regulatory standards. Unfortunately, we have identified a risk of the handlebar potentially detaching from the Thule Sleek stroller frame, posing a fall hazard for the child.

The Thule Sleek stroller passes all regulatory tests according to applicable standards. The safety and well-being of our customers and their families is of utmost importance for us at Thule and it's our policy to act whenever we identify potential risks for injury, or are made aware of them – even if the likelihood of this occurrence is limited. As such, the Thule Group has decided to stop the distribution and sale of the Thule Sleek stroller with a production date between May 2018 through September 2019. All Thule Sleek strollers produced October 2019 and thereafter are not affected by this recall and can be sold.

Q: Are there any other Thule products affected by this recall?
A: No. It is only the Thule Sleek strollers #11000001 -11000019 that are affected

Q: Can I continue to use the Thule Sleek stroller?
A: No. Since we have decided to recall the product we recommend consumers to immediately stop using the Thule Sleek stroller and that they do not allow others to use it. There is a risk that the handlebar can detach from the stroller frame, posing a fall hazard for the child.

Q: How do I know that I have this product?
A: All Thule Sleek Strollers produced between May 2018 through September 2019 are potentially affected. The product’s production date can be easily identified by checking the product label located on the inside of the lower stroller frame.

The stroller with a white background and an illustration of the stroller with an arrow showing the product label.

Above is a representative photo of the stroller and a drawing showing where to locate the product label. Below are images of where on the stroller the product label can be found with the product number and date code.

1. A close-up of the stroller with a red arrow pointing to the product label inside the lower part of the stroller frame. 2. A close-up of the product label and a red arrow pointing to where you can find the stroller's date code. 3.A close-up of the stroller's product label that shows what the QC 2020 sticker looks like.

  1. Locate the product label on the inside of the lower part of the stroller frame, near the cargo basket.
  2. Read the 2nd line with:
    • Product Item number – 11000001-11000019
    • Date Code indicated by Year/Month – in this example Year 20/ Month 3
  3. If you locate a QC 2020 sticker on your frame, your stroller unit is already checked and safe to use.

If you believe you have a product within the recalled date code period, without a QC 2020 sticker, we ask you to please contact Thule’s Customer Service.

Q: Why are only certain date codes affected?
A: Due to changes in the manufacturing process after September 2019, we have eliminated the possibility that this issue could occur.

Q: What testing have you performed on the Stroller to verify the safety of the product?
A: Thule has performed a well-defined set of tests specified by global test standards and regulatory requirements, but we also perform additional internally defined Thule tests to meet the safety and quality levels we require of a product. The tests consist of fatigue tests, static and dynamic tests, chemical resistance tests, temperature tests, UV tests as well as user testing.

Q: As a consumer, what should I do with my Thule Sleek Stroller?
A: We request that you immediately stop using the product and contact Thule to arrange the replacement of your existing product. Thule will provide you with a free of charge replacement Thule Sleek Stroller frame. Please us the form above to register for a replacement or contact Thule Consumer Service at thulesleek19@thule.com for further questions.

Q: How do I replace the Stroller frame when it arrives?
A: There will be detailed instructions in the new frame box that will explain how to remove the old frame and install the replacement frame. Should you have any questions about installing the replacement frame, please call or email Thule Consumer Service.

Q: What do I do with the old Stroller frame?
A: We request that you promptly return the old Stroller frame in the box that the new frame arrived in. There will be a pre-paid shipping label in the box so that you can easily ship the old frame to Thule.

Q: Can I go back to where I bought my Thule Sleek stroller to get my replacement?
A: Please use the form above to register for a replacement product and Thule Consumer Service will inform what replacement options that are available for you.

Q: Can I inspect the stroller myself to avoid shipment of a replacement frame?
A: Please contact Thule Consumer Service at thulesleek19@thule.com to make your replacement or inspection as convenient as possible. Even if it is a brief visual inspection, we need to ensure that the stroller is inspected properly and equip it with a specific QC 2020 sticker. This needs to be done by a Thule authorized distributor or retailer for your safety.

Q: Will there be a new version of the Thule Sleek stroller?
A: No, any strollers produced after October 2019, or with the QC2020 quality sticker will continue to be sold and are safe to use.