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Return policy

If your product was damaged during delivery, arrived with missing parts, or isn’t the item you ordered, you can return it. Just send it back within 30 calendar days of receiving your order, making sure it’s in its original condition. Once we receive it and confirm it meets the conditions below, we’ll process your refund.

Please note that, in case you have purchased several products that will be delivered separately or a product consisting of several items or deliveries, the 30 calendar days start to run as from the day you have received the last item or delivery.

By original condition we mean:

The original packaging and labels are intact and in good condition, allowing the product to be resold at full price.
The product has not been used.
All original accessories are included in the return.

This policy does not apply to specially ordered products that have been manufactured according to your instructions or that have otherwise been given a personal touch.

If the product is not in original condition or packaging or has otherwise been handled to a greater extent than was necessary to determine its properties and functions, our team reserves the right to make a reasonable price deduction corresponding to the reduction in value that occurred in connection with your handling of the product. If the return is not approved due to the product's condition, the cost of returning it back to you will be at your charge. Any rights and remedies given to you under this policy are in addition to, and do not limit, modify or restrict any of your rights under the Thule Guarantee or Thule Extended Guarantee and your consumer guarantee rights and remedies provided under the Australian Consumer Law. For defective or damaged product, please refer to the process set out in our warranty page.

Return instructions

1. Contact consumer service

Simply contact consumer service and fill in contact form

2. Return slip

Please print the return label provided by Consumer Service

3. Package the item

Securely pack the item using the original packaging, if possible, and ensure it is sealed properly. Protect the goods to avoid damage during transit, as this may affect the full refund amount. Place printed return label on the package.

4. Send the return

If you are instructed to drop the product at the 'Collection Point', you must take the product to AusPost drop-off for larger shipments, the product will be picked up from your home, and you will be contacted by the forwarder to arrange collection.

If you are instructed to return the product by post, please send it to the following address, at your cost:

NP Fulfilment
1b Raffles Glade
Eastern Creek, NSW 2766

5. Get your refund

Once your return is received and approved at our warehouse, we’ll issue a refund to your original payment method. Refunds are typically processed within 3–5 days.

The refund amount will be the full purchase price of the product unless you dropped the product to the Collection Point or Thule picked up the product. In this case, Thule will deduct the applicable fee set out below from the purchase price.

Return alternatives

Collection point

Product return must be packed in the same way as received.

AUD 12.5

Type of products

Strollers/bike trailers
Child bike seats
Bags
Roof racks
Bike carriers (foldable models such as Thule Epos or Thule EasyFold)
Dog crates
Spare parts

Home pick-up

Product return on home pick-up must be packed in the same way as received, for example, on a wooden pallet.

AUD 45

Type of products

Roof boxes
Car tents
Bike carriers (non-foldable models such as Thule VeloSpace or Thule VeloCompact)

Warranty form