Looking for an answer?
Find below the most frequently asked questions.

  • General
    • How does Thule ensure that products are safe before they are launched on the market?
      Examples of tests include extreme temperature tests, UV tests, City Crash test, corrosion tests, vibration tests, towing tests, driving tests, incorrect usage and collision tests. Thule products are subjected to exhaustive computer simulation and practical testing both internally and at external institutes prior to launch. Component parts, functionality, user friendliness and total product safety are tested and the results documented as part of the certified product development process.
    • How fast can I drive with Thule products mounted to my car?
      The vehicle’s speed must always be adjusted to the load being carried and the current driving conditions, such as the road type, road quality, wind conditions, traffic intensity and applicable speed limits, but must under no circumstances exceed 130 km/h. Applicable speed limits and other traffic regulations must always be observed.
    • I've lost my keys. Where can I buy new ones?
      Keys can be ordered at your local Thule dealer. Make sure to write down the lock code on the barrel in order to have matching keys. If the barrel has no stamped number, please contact your local Customer Service.
    • Where can I buy spare parts?
      You can buy spare parts at your local Thule dealer. You can find the closest Thule Dealer by using our dealer locator on Thule.com.
    • Can I make technical changes at the product?
      Any technical modification of Thule products is not permitted. Doing so will void Thule's liability and the Thule BringIt! warranty.
    • How is the safety of the products warranted?
      The Thule BringIt! Guarantee will cover any defect or damage affecting your Thule product. Please check the details for your Thule product on our BringIt page, as it may differ from product to product. Any warranty case needs to be filed at the retailer where you have purchased the Thule product. They will then be able to assist you further.
    • I have Thule Snow Chains but cannot find anything on your site, who can I contact?
      Our snow chain department has been divested to Konig in Italy. Please contact them on info@konig.it
    • Why can't I find my vehicle in the Buyer's Guide?
      The list only shows cars that have been successfully tested with a Thule rack. If you cannot find your car in the list, tests have indicated that there is a technical restriction to your car or the car has not been tested yet (only available for less than six months).
    • Where can I buy Thule products?
      You can buy our products at any Thule dealer. You can find a Thule dealer in your region, using our Dealer Locator on Thule.com.
    • I have a question regarding my Brink / Thule hitch/tow bar. Who can I contact?
      The tow bar department has been taken over by the Brink group. Please contact them via the Brink webpage.
    • I have acquired a Thule product second hand, is warranty transferable?
      As stated in our warranty policy, we only grant warranty to first owners. Warranty is therefore non-transferable.
    • I would like to purchase the ‘One Key’ system, can I choose a specific key number?
      You unfortunately cannot choose a specific lock number when ordering a One Key system. However, all keys and corresponding barrels in the One Key system will have the same number regardless.
    • Who can I contact regarding Thule products for my caravan or RV?
      Please contact our caravan/RV department at infoRV@thule.com
    • Are any tools needed for installation?
      Please only use the by Thule enclosed tools. Thule is not responsible for damage caused to the product by using other unapproved tools.
  • Cargo racks and baskets
    • How do I load a Thule roof box and drive safely with it?
      For specific loading instructions please read the Security booklet and Fitting Instructions of your product. Our customer service team can send out a digital version of these if needed.
    • How do I store a roof box when I do not use it?
      Damp, cold or heat will not damage your box. Clean it and oil the locks & hinges if the box is not used for a long period. Never store the box standing, then it might deform. We recommend to use the Thule Boxlift 571 for easy storing on to the ceiling.
    • Which Thule roof box fits my car?
      You can mount every Thule roof box on Thule crossbars as long as legal requirements are followed. There is a wide selection of designs, sizes, colours and smart features available within the Thule roof box assortment. Thule recommends to select a roof box model that fits to the transport demands, such as special dimension and amount of luggage. On our website thule.com you can compare all Thule roof boxes.
    • Can I mount a roof box on non-Thule roof bars? If yes, what adapters would I need?
      We do have t-track solutions for non-Thule roof bars that have a 20 or 24 mm t-slot in them. Please contact your Thule dealer for the correct reference or for ordering these t-tracks.
    • My U-bolts don't fit my bars, what alternatives are there?
      We do have t-track solutions for Thule boxes. Please contact your Thule dealer for the correct reference or for ordering these t-tracks.
    • What about roof box maintenance?
      The roof box should be carefully cleaned and maintained, particularly during the winter months. For this purpose, only use a solution of water and standard washing-up liquid without any alcohol, bleach or ammonium additives as otherwise the surface of the roof box could suffer damage. Please do not use any standard car cockpit sprays. The locks should be lubricated with spray lubricant (no lubricant should be allowed to come into contact with the plastic surface of the roof box).
  • Roof racks
    • What should be the distance between the cross bars?
      If no special fitting positions are given in the assembly instructions, a minimum distance of 700 mm between the load rack bars is mandatory.
    • What is the load capacity of my Thule roof rack?
      The maximum load is always specified in the assembly instructions and is not to be exceeded. However, this limit is always subordinate to the maximum load recommended by the manufacturer of the car itself. It is always the lowest value that applies. Max. roof load = load rack weight + any fitted rack accessories + the weight of the load itself.
    • Which roof rack solutions will fit my car?
      Please consult our Buyer's Guide on our website to find the matching solutions for your car model. Start by selecting the Roof Rack category and enter the required vehicle details. If your vehicle or car model is not listed, we unfortunately don't have a solution.
    • Can I re-use my older roof rack setups?
      Please consult our Buyer's Guide on our website to find the matching solutions for your car model. Start by selecting the Roof Rack category and enter the required details of your new vehicle. If you already have some of these items, you can easily re-use them, if not you will have to follow the Buyer's Guide.
  • Bike racks
    • Will my bike rack also fit on a non-Thule roof rack?
      Our products are only tested for secure and safe mounting on our own roof racks. Therefore we cannot guarantee the compatibility with non-Thule roof racks. If your roof bars have a T-Track slot, allowing 20 or 24 mm T-Track adapters, we may be able to supply the right solution for you, depending on your product.
    • Can I mount a carbon bike on a Thule bike rack?
      You can mount carbon fibre bikes on any of our products that feature torque limiter knobs (e.g. Thule ProRide 598, Thule EasyFold, Thule EuroClassic G6, and bike racks with the Thule AcuTight Knob 528 accessory) in combination with our Carbon Frame Protector 984. The Thule Sprint 569 fork-mounted carrier is also recommended for bikes with sensitive frames such as carbon, it does not require the Carbon Frame Protector 984 and has protective features such as embedded elastomers to help protect the bike while in transit.
    • What are the requirements for my tow bar?
      Compatibility when mounting a tow bar mounted rack is less dependant on the car design and more specifically dependant on the car's tow bar specifications. A tow-bar must meet the following criteria: - The maximum load capacity of the tow bar must certainly exceed the weight of the bike rack AND the weight of the bicycles you which to load. - The distance between the tow ball the car bumper should be at least 6,5 cm. - The tow bar must be made out of steel at least an equivalent material. tow bars made out of cast iron (GGG40) or Aluminium are not to be used in combination with our bike racks. - The electrical connection must be 7-pin or 13-pin (see your local & legal specifications). - The socket cannot be located directly on or just below the tow ball.
    • Will my bike fit your bike racks?
      We cannot guarantee a 100% compatible installation for all bikes, as there are many different kinds of models, each with their own suspension, weight, frame size and/or accessories. We always advise to do enquire regarding a potential test mount at a local Thule dealer store before purchasing.
    • Can I still open my car's boot with my tow bar mounted bike rack?
      All of the latest tow bar mounted bike racks can be tilted with the bikes mounted. On most vehicles, access to the luggage compartment is possible. Please understand that this cannot be tested on every single car model because of the wide range of tow bars, and their positioning. We would therefore advise you to enquire regarding a potential test fit at your local Thule dealer store. You can find the closest Thule dealer in your area via our 'Dealer Locator' on our website Thule.com.
    • Do I have to adhere to the weight limit per bike on a bike rack, even though I only mount one bike and this doesn't exceed the total allowed weight?
      You must always respect the indicated weight for each bike separately. This rule is the same when mounting one or more bikes.
    • Can I still use a tow bar mounted bike rack when my car has a spare wheel on the hatch?
      Yes, you can still use a bike rack. Depending on the model, we can supply an adapter which is shaped around your spare wheel allowing you to still fit the bike arm on your rack. Please note that in case of usage of such an adapter, one bicycle slot will become occupied.
    • Can I mount a hatch-mounted bike rack, if my car has a rear spoiler?
      If your car has a standard metal-sheet rear spoiler, there is a chance that the car can have a rear door mounted rack, please consult our Buyer's Guide on Thule.com for compatibility. If your car is equipped with a plastic rear spoiler, there is a very high chance you will not be able to mount a bike rack on the hatch as these plastic spoilers are too weak to support the weight of the rack and mounted bikes. Again, please consult our Buyer's Guide on Thule.com for compatibility.
  • Sport racks
    • What is the recommended way to transport my skis in a Thule Ski rack?
      Skis should be transported with their pointed ends facing the back of the car. Make sure that the ski bindings are not too close to the roof and also ensure that the skis do not strike against the luggage hatch.
    • Can I use the Ski Click for alpine skis?
      No, unfortunately these can only be used with cross-country skis.
  • Bike accessories
    • Can I carry other brands of panniers on the Thule Pack ’n Pedal Tour Rack or use the Thule Panniers on other brand racks?
      Yes, virtually any type of pannier can be mounted to the Thule Pack ’n Pedal Tour Rack. The Thule Pack ’n Pedal panniers will fit virtually any other bike rack by using the Thule Pack ’n Pedal Rack Adapter Bracket Magnet. This bracket is included with Thule Pack ’n Pedal panniers but can also be purchased separately.
    • How can I create more clearance for pedalling action when panniers are mounted?
      The Thule Pack ’n Pedal Rail Extender Kit can screw into the Thule Pack ’n Pedal Tour Rack rails to extend pedal/foot clearance.
    • Can I still use my tablet or smart phone when zipped inside the Thule Pack ’n Pedal Bike Wallet or iPad/Map Sleeve?
      Yes, the protection screen remains touch-sensitive and so you can still operate your phone/tablet.
    • Can the Thule Pack 'n Pedal Rack Adapter Bracket Magnet, damage my laptop or other electronics?
      No, the Thule Pack 'n Pedal Rack Adapter Bracket Magnet won’t damage your laptop or other electronics. Modern electronics, including hard drives and smartphones are impervious to damage by simple magnets. We have taken additional measures and included dispersion materials in our panniers to deflect or minimize the magnet field going beyond the intended purpose of securing the bags on the rack.
  • Strollers and child carriers
    • Why did the brand change from Chariot to Thule?
      Since 2011, Chariot has been part of Thule Group. Thule Group has taken the natural next step to rename the Chariot child carriers to Thule. The Chariot name will be maintained as a product name but the brand will change to Thule. You can follow the Thule Brigit warranty or the existing warranty procedures when there are issues with your Chariot.
    • Can I put an infant car seat in my Thule child carrier?
      You can never put an infant car seat inside the Thule Child carriers. However, Thule Chariot Chinook and the Thule Glide series can take an infant car seat on top by using the Thule Chariot Infant Car Seat Adapter that comes with the product.
    • How can I stop my carrier from pulling to the right/left when I am jogging?
      Ensure that the rear tires are equally inflated and check that the front wheel is centred and fully inserted in the dropouts. A child leaning to one side or excessive or bulky cargo on one side can adversely affect tracking. If your carrier is still rolling to one direction, follow the set of instructions below: 1. Remove the front wheel from the wheel arms. Note: If your carrier is rolling to the right, adjustments will be made to the right hand wheel arm. If your carrier is rolling to the left, adjustments will be made to the left hand wheel arm. These references to direction are made from the passengers’ point of view. 2. With a 7/16”/11mm open end wrench and a Philips screwdriver, loosen the nuts holding the aluminium dropout to the wheel arm. 3. Slide the aluminium dropout towards the front of the carrier. Start by moving half the maximum allowable distance. 4. Tighten the nuts securely and push the carrier to test if it is now rolling straight. 5. If your carrier is still not rolling straight, loosen the nuts again and slide the dropout as far forward as possible and repeat step 4. If you find that your carrier is still not tracking straight we recommend visiting your local dealer and see if they can assist you further.
    • Where is the serial number located on my child carrier?
      You can find the serial number of your Sport Series (Thule Chariot CX, Cougar, Cheetah) and Urban Series (Thule Chariot Chinook) by flipping the carrier over onto its left side. The serial number will be on the bar closest to the tire. The serial number on a Touring Series (Thule Chariot Corsaire, Captain) and Coaster is located inside the rear cargo compartment on the lower frame on the left-hand side.
    • Which axle mount adapter can I use on my bike if the standard one is not compatible?
      Please use the axle adapter guide to determine which one is needed for your bike.
    • What can I do if my child carrier needs repairs?
      Please turn to your local dealer for help in repairing your child carrier. They can provide you with spare parts as well.
    • What safety testing is performed on the Thule child carriers?
      When you purchase a Thule child carrier, you’re buying a product that has undergone years of internal and field testing – and retesting. Some tests include: side and rear impact, nose drop, suspension, tip over, and long-term durability on a very rough simulated road. All of the carriers meet international safety standards. The carriers are tested to meet or exceed ASTM and EN standards.
    • How old should my child be before I can start cycling/jogging/cross-country skiing/strolling?
      You can start cycling with a child from the moment the child can sit upright unattended and wear a helmet. You can start jogging with a child at six months using the Thule Infant Sling or in the reclining seat position if using the Thule Chariot Chinook. Also the child needs to be able to wear a helmet. We recommend staying on smooth paths until your child is a minimum of one year old. You can start cross country skiing at six months old on trails groomed for cross-country skiers. Please keep external temperatures in mind; your child is sitting still and will require extra layers to remain warm. The Thule Bunting Bag is a great accessory to use with the Thule Cross Country Skiing & Hiking Kit. You can begin strolling with your child on smooth terrain from as early as new-born. Please note, if you choose to start strolling with any child this young, we recommend using a Thule Infant Sling or in the reclining seat position of Thule Chariot Chinook.
    • Are bicycle helmets required for children passengers?
      We always recommend that children wear a helmet inside of the carrier when jogging or cycling. Please check your local traffic laws, for some countries wearing a helmet is obliged.
    • Can I use my cycling kit on motorised scooters, electric bicycles or use in-line skates?
      Our carriers can be used in conjunction with electric pedal assist bicycles (E-bikes) permitting all bicycle trailer kit user manual warnings are adhered to and the maximum speed of 25kmph (15mph) is not exceeded. Please consult your local Thule dealer for correct installation and compatibility of the cycling kit. Motorized cycles with throttle control are NOT recommended. Always obey all local legal requirements. We strongly recommend against in-line skating with your child carrier as the product is not designed for in-line skating. Studies show that accidents tend to occur more often when in-line skating then while jogging or strolling with a carrier
    • Does the material offer any UV protection?
      Our clear polyurethane windows block greater than 99% of UVA and UVB rays. The front mesh protects 49% and the mesh together protect as much as the tinted plastic
    • Can I use old accessories on a new carrier?
      The compatibility of the accessories depends on the construction year of your carrier. Please contact the local Customer Service team for more information. You can find your carrier's construction year on the BA number label/sticker.
    • Can I use two Thule Infant Slings, two Thule Baby Supporters or one of each at the same time in a double carrier?
      Yes, although snug, they will fit into a double carrier. Please note, Thule Infant Sling is not required for the Thule Chariot Chinook because of its’ reclining seat.
    • Why can’t I insert my hitch arm into the Thule Chariot Chinook VersaWing?
      Verify that the handlebar is in the cycling position before putting the hitch arm into the VersaWing. This is a safety feature to make sure that you can’t use the cycling kit while an Infant Car Seat Adapter is in use.