Really like my Thule roof top carrier, but wanted to be able to pack inside the garage and the car with the carrier won't fit. The quality of the box was what I expected from Thule EXCEPT when I went to bolt the box to the steel frame it was supposed to sit on I found out that the cross bars on the frame were off by about an inch for one of the three bars. Since everything is prethreaded it meant I couldn't fit the box to the frame making this product useless. In order to take care of this problem I would have had to go through warantee which would then go through my retailer. No way to get this resolved before my upcoming trip, so I just returned it.
If someone from production is reading this, please change your fixturing for the frame so you can meet the expectations of your customers.
If someone from customer service is reading this, for the cost of the phone, I find it disappointing that there wasn't an easy way to get ahold of a live person to try to address this issue.
Guy from the north