• Free delivery over £50
  • The original all-terrain stroller Thule Urban Glide 3 just got an upgrade
  • NEW! The Thule Allax dog crates safely transports your dog

Thule return policy

It is OK to change your mind about a product you've bought! Please make sure to return it within 14 days in its original condition. We'll refund it, as long as it meets our terms and conditions below.

By original condition we mean:

  • You’ve kept all original packaging and labels in good condition and the product can be resold at full price.
  • The product have been tested to the extent that is necessary to determine its properties and functions. In practice you can do what a consumer would do in a physical store, for example, stroll with a stroller indoors but not outdoors.

If the product is not in original condition our team reserves the right to make a reasonable price deduction corresponding to the reduction in value that occurred in connection with handling of the product. If the return is not approved due to the product's condition, the cost of returning it back to you will be at your charge.

Type of the product Return fee
Oversized products
  • Roof boxes
  • Rooftop tents
£ 3,9
• Product upon home pick-up must be packed in the same way as received, for example, on a wooden pallet
Other products
  • Strollers/bike trailers
  • Child bike seats
  • Bags
  • Roof racks
  • Bike carriers
£ 3,9
• Product must be securely packed in the original box and dropped off at the collection point

For defective or damaged product please fill out our warranty form