Q: Why are you initiating a product recall on the Thule Sleek stroller?
A: At the Thule Group we take product quality very seriously and product safety is our top priority. We conduct extensive testing to ensure that our Thule products meet all global industry and regulatory standards. Unfortunately, we have identified a risk of the handlebar potentially detaching from the Thule Sleek stroller frame, posing a fall hazard for the child.
The Thule Sleek stroller passes all regulatory tests according to applicable standards. The safety and well-being of our customers and their families is of utmost importance for us at Thule and it's our policy to act whenever we identify potential risks for injury, or are made aware of them – even if the likelihood of this occurrence is limited. As such, the Thule Group has decided to stop the distribution and sale of the Thule Sleek stroller with a production date between May 2018 through September 2019. All Thule Sleek strollers produced October 2019 and thereafter are not affected by this recall and can be sold.
Q: Are there any other Thule products affected by this recall?
A: No. It is only the Thule Sleek strollers #11000001 -11000019 that are affected
Q: Can I continue to use the Thule Sleek stroller?
A: No. Since we have decided to recall the product we recommend consumers to immediately stop using the Thule Sleek stroller and that they do not allow others to use it. There is a risk that the handlebar can detach from the stroller frame, posing a fall hazard for the child.
Q: How do I know that I have this product?
A: All Thule Sleek Strollers produced between May 2018 through September 2019 are potentially affected. The product’s production date can be easily identified by checking the product label located on the inside of the lower stroller frame.
Above is a representative photo of the stroller and a drawing showing where to locate the product label. Below are images of where on the stroller the product label can be found with the product number and date code.
1. 2. 3.
- Locate the product label on the inside of the lower part of the stroller frame, near the cargo basket.
- Read the 2nd line with:
- Product Item number – 11000001-11000019
- Date Code indicated by Year/Month – in this example Year 20/ Month 3
- If you locate a QC 2020 sticker on your frame, your stroller unit is already checked and safe to use.
If you believe you have a product within the recalled date code period, without a QC 2020 sticker, we ask you to please contact Thule’s Customer Service.
Q: Why are only certain date codes affected?
A: Due to changes in the manufacturing process after September 2019, we have eliminated the possibility that this issue could occur.
Q: What testing have you performed on the Stroller to verify the safety of the product?
A: Thule has performed a well-defined set of tests specified by global test standards and regulatory requirements, but we also perform additional internally defined Thule tests to meet the safety and quality levels we require of a product. The tests consist of fatigue tests, static and dynamic tests, chemical resistance tests, temperature tests, UV tests as well as user testing.
Q: As a consumer, what should I do with my Thule Sleek Stroller?
A: We request that you immediately stop using the product and contact Thule to arrange the replacement of your existing product. Thule will provide you with a free of charge replacement Thule Sleek Stroller frame. Please us the form above to register for a replacement or contact Thule Consumer Service at email@example.com for further questions.
Q: How do I replace the Stroller frame when it arrives?
A: There will be detailed instructions in the new frame box that will explain how to remove the old frame and install the replacement frame. Should you have any questions about installing the replacement frame, please call or email Thule Consumer Service.
Q: What do I do with the old Stroller frame?
A: We request that you promptly return the old Stroller frame in the box that the new frame arrived in. There will be a pre-paid shipping label in the box so that you can easily ship the old frame to Thule.
Q: Can I go back to where I bought my Thule Sleek stroller to get my replacement?
A: Please use the form above to register for a replacement product and Thule Consumer Service will inform what replacement options that are available for you.
Q: Can I inspect the stroller myself to avoid shipment of a replacement frame?
A: Please contact Thule Consumer Service at firstname.lastname@example.org to make your replacement or inspection as convenient as possible. Even if it is a brief visual inspection, we need to ensure that the stroller is inspected properly and equip it with a specific QC 2020 sticker. This needs to be done by a Thule authorized distributor or retailer for your safety.
Q: Will there be a new version of the Thule Sleek stroller?
A: No, any strollers produced after October 2019, or with the QC2020 quality sticker will continue to be sold and are safe to use.