This is my FAVORITE backpack out there. The second favorite is the Subterra 30L and thats mostly for work and travel. The Escort2 is my favorite because it has soooo many uses and hidden functions. You can get super creative with this backpack (ie., loop holes everywhere, neatly spaced compartments, organized pockets, tripod loops on the bottom, water source holder in the laptop bag, bag adjustment for empty or filled packing, super easy/basic access to the compartments, and the fact that its Thule!)
However, I have 2 re-occurring issues that must be addressed (please):
1) The stretchy mesh side pockets are weak and are easily damaged. Please make them durable and rugid to prevent such a nice bag from being damaged.
2) The fabric is not as strong and water resistant as your newer bags (they get soaked easily, even from a drizzle, and get fuzzy or scraped when placed on any surface of the floor) Can you please update this or make a Escort 3.0? I will seriously sell this at my gym like candy!
Why is this a big deal for me? Well you guys do not make basic style bags anymore. All of your bags are flat and clean looking, yes, but what about having a basic style bag like this one where you have multi-compartments and funtions. Where we can have the choice to go in the wild or to work while looking fresh.
Maybe make it 30-32L by adding a side access pocket for the laptop, better quality and durable side pockets for water bottles and whatever else, large 'safe zone' pocket for small headphones (which i use now and its awesome) and sun glasses, small front pocket/compartment for utilities (multi-tool, rain jacket, gum, etc.) and some padding all around like the Subterra (but keep the teal blue colors please).
Sorry for being demanding. I love your bags/products and always tell my friends, peers, clients to grab this brand. I just want to see this style of bag (durable, rugid, classy and professional, and mult-functional) stay in your brand line but with some ugrades