• Order gifts before the 15th of december
  • Buy a roof box, get 20% off roof racks
  • Extended returns on all November and December orders until January 31
  • A modular car seat system, simplified. Check out our car seats
Two people walks in an open landscape near the sea towards a car with Thule roof racks.

Return policy

It is OK to change your mind about a product you've bought! Please make sure to return it within 14 days in its original condition. We'll refund it, as long as it meets our terms and conditions below.

By original condition we mean:

  • You’ve kept all original packaging and labels in good condition and the product can be resold at full price.
  • The product have been tested to the extent that is necessary to determine its properties and functions. In practice you can do what a consumer would do in a physical store, for example, stroll with a stroller indoors but not outdoors.

If the product is not in original condition our team reserves the right to make a reasonable price deduction corresponding to the reduction in value that occurred in connection with handling of the product. If the return is not approved due to the product's condition, the cost of returning it back to you will be at your charge.

For defective or damaged product please fill out our warranty form

Return instructions

1. Register the return online

Log in to "My pages" on www.thule.com or visit www.thule.com/returns. Select the product you want to return and provide a reason for the return. Make sure to register the return as soon as possible to expedite your refund.

2. Return slip

When you have done the registration Thule will contact you you after registration for further information about the return.

3. Package the item

Securely pack the item using the original packaging, if possible, and ensure it is sealed properly. Protect the goods to avoid damage during transit, as this may affect the full refund amount.

4. Send the return

You will be contacted by the forwarder for collection.

5. Get your refund

Once your return is received and approved at our warehouse, we’ll issue a refund to your original payment method. Refunds are typically processed within 14 days.

Return alternatives

Home pick-up

5 CHF

Product return on home pick-up must be packed in the same way as received, for example, on a wooden pallet


Type of products

  • Strollers/bike trailers
  • Child bike seats
  • Bags
  • Roof racks
  • Bike carriers (foldable models such as Thule Epos or Thule EasyFold)
  • Child car seats
  • Dog crates
  • Spare parts
  • Phone cases and mounts

Home pick-up

25 CHF

Product return on home pick-up must be packed in the same way as received, for example, on a wooden pallet


Type of products

  • Roof boxes
  • Car tents
  • Bike carriers (non-foldable models such as Thule VeloSpace or Thule VeloCompact)