1. Introduction

The purpose of this privacy policy is to provide information about how we, Thule Sweden AB, process your personal data in connection with the use of our website (https://www.thule.com/) and the services we provide through this website. We respect your privacy and protect the personal data we process about you. 

We protect children’s integrity. Therefore, we do not intentionally process personal data relating to children under the age of 18.

The following describes, among other things, how we collect, process and share your personal data.

2. Purpose and legal basis for the processing of your personal data

In the below you will find a description of the personal data we process about you, for which purposes we process your personal data and the legal bases we base our processing of personal data on.

When you send us a request regarding e.g. your orders or purchased products, either via our contact form available through our support function or directly to one of our employees listed as contact persons on the website, we process the following personal data to answer and fulfil your request: your e-mail address, name and telephone number if you choose to provide it, the country you come from, which category the question concerns, a description of the topic and your question. We may use the information to contact you regarding your request by e-mail or telephone and to administer and handle your request.

The processing of your personal data for this purpose is based on our legitimate interest to enable us to provide you with good service and to be able to answer your request. When you contact us with a request, it is also in your interest that we process your personal data in order to provide you with the information and service that you have requested. Furthermore, the personal data is necessary for us to be able to satisfy and answer your request. In certain cases, the processing is also necessary to fulfil the agreement entered into with you, e.g. to handle cancellations of orders before delivery etc.

In order to administer your order, to be able to deliver the products you have purchased online and to be able to follow-up on your order and any potential issues or requests arising in connection thereto, we process your name, billing address, delivery address, e-mail address, payment method and information about the products you have ordered. Personal data relating to your payment (including personal identity number, bank details and account information or information about other payment methods) is processed by our payment collaboration partners, who act as a separate controllers for their processing of personal data. Please see the respective privacy policy of our payment collaboration partners that is available upon collection of your personal data for information about its processing of your personal data.

The processing of your personal data for the purpose of fulfilling your order is necessary to fulfil the agreement we enter into with you. If you do not provide your personal data in connection with the purchase, we will not be able to administer your purchase or deliver in accordance with your order. The processing of your personal data for the purposes of being able to follow-up on your order and handling issues and requests is based on (i) our legitimate interest to provide you with good customer service, and (ii) in certain cases, depending on the type of request made, our obligation to fulfil the agreement entered into with you regarding the purchase. Certain personal data is also stored based on our legal obligation to keep records according to the Swedish Accounting Act (Sw. Bokföringslagen).

In order for you to be able to register and use a user account, we process your e-mail address and your password as well as your address if you choose to provide it.

The processing of your personal data for this purpose is based on our legitimate interest to provide you with a user account and the features that follow from you registering a user account, e.g. to be able to provide you with order history, order status and delivery information. This is information that we provide to make your shopping experience better as Thule always strives to provide you with the best possible service.

When you make a return, we process your order number, information about purchased products, returned amount, your name, address, signature (if applicable) and your e-mail address to be able to satisfy, administrate and follow-up on your request to return the product you purchased and to provide you with good customer service.

The processing of your personal data for the purpose of fulfilling and administrating your request is necessary for us to be able to comply with applicable consumer law in the event that you exercise your right of withdrawal. Furthermore, we process your personal data based on our legitimate interest to keep records of the returns in order to be able to provide you with good customer service.

When you make a compensation claim, we process your order number, information about purchased products, postal code for billing address and your e-mail address to be able to administrate, satisfy and follow-up on your compensation claim relating to the product you purchased as well as to provide you with good customer service.

The processing of your personal data for this purpose is necessary for us to be able to comply with applicable consumer law in the event that you exercise your right of complaint. The processing is also necessary to fulfil our obligations in the agreement we enter into with you that includes our own product guarantees through the “Thule Guarantee” and/or “Thule Extended Warranty”. Furthermore, we process your personal data based on our legitimate interest to keep records of compensation claims to be able to provide you with good customer service.

To be able to perform the product registration which, among other things, entails that you can be sure of having a valid “Thule Extended Warranty” and to simplify warranty matters, we process your name, e-mail address, country, purchased products, date of purchase and other information that you choose to provide in the free text field.

The processing of your personal data for the purpose of making the product registration and to simplify warranty matters is based on our legitimate interest to making the product registration as requested by you and to make sure your warranty matters are handled as smoothly as possible. The processing conducted to be able to offer you “Thule Extended Warranty” is necessary in order for us to fulfil our obligations in the agreement entered into with you including our future warranty commitment in relation to you.

To be able to provide you with and document product safety notices and to notify you about and document product recalls, e.g. in the event of a defect product, we process your name, address, e-mail address, purchased products and telephone number.

The processing of your personal data for this purpose is based on the fact that the processing is necessary for us to fulfil our obligations in accordance with applicable product safety and liability laws to prevent risks to your health and safety. Furthermore, we store records of sent product safety notices and products recalls based on our legitimate interest to exercise and defend legal claims.

In order to provide you with our newsletter, we process your name and e-mail address.

The processing of your name and e-mail address for sending newsletters is based on your consent. You can always withdraw your consent by contacting us at the contact information provided in section 5 or by using the link to unsubscribe from further markting e-mails provided in each marketing e-mail we send you.

Please visit www.thulegroup.com to find information about our vacancies and how to register your CV and professional profile as well as information about how your personal data is processed in connection with this.

3. Who has access to your personal data?

4. For how long do we store your personal data?

5. What are your rights?

6. Does the privacy policy apply to external linked websites?

Our website may contain links to other websites, e.g. charitable organisations. Such third parties are beyond our control and are not covered by our privacy policy. If you enter such other websites through links provided, administrators of those websites may collect your personal data. Please review the websites' privacy policies before providing your personal data.

7. Cookies