Privacy Policy

1. Introduction

The purpose of this privacy policy is to provide information about how we, Thule Sweden AB, process your personal data in connection with the use of our website and the services we provide through this website. We respect your privacy and protect the personal data we process about you. 

We protect children’s integrity. Therefore, we do not intentionally process personal data relating to anyone under the age of 18.

The following describes, among other things, how we collect, process and share your personal data.

2. Purpose and legal basis for the processing of your personal data

In this privacy policy you will find a description of the personal data we process about you, the purposes for which we process your personal data and the legal bases we base our processing of personal data on.

When you send us a request regarding, for example your orders or purchased products, either via the contact form available through our support function or directly to one of our employees listed as contact persons on the website, we process the following personal data to answer and fulfil your request: your email address, name and telephone number if you choose to provide it, the country you come from, which category the question concerns, a description of the topic and your question. We may use the information to contact you regarding your request by email or telephone and to administer and handle your request.

The processing of your personal data for this purpose is based on our legitimate interest to enable us to provide you with good service and answer your request. When you contact us with a request, it is also in your interest that we process your personal data in order to provide you with the information and service that you have requested. Furthermore, the personal data is necessary for us to satisfy and answer your request. In certain cases, the processing is also necessary to enter into or fulfil an agreement with you, for example to handle cancellations of orders before delivery etc.

In order to administer your order, to deliver the products you have purchased online and to follow-up on your order and any potential issues or requests concerning it, we process your name, billing address, delivery address, email address, payment method and information about the products you have ordered. Personal data relating to your payment (including personal identity number, bank details and account information or information about other payment methods) is processed by our collaboration partner, Ingenico, who act as a separate controller for its processing of personal data. Please see the privacy policy of Ingenico that is available upon collection of your personal data for information about its processing of your personal data.

The processing of your personal data for the purpose of fulfilling your order is necessary to fulfil the agreement we enter into with you. If you do not provide your personal data in connection with the purchase, we will not be able to administer your purchase or deliver in accordance with your order. The processing of your personal data for the purposes of being able to follow-up on your order and handling issues and requests is based on (i) our legitimate interest to provide you with good customer service, and (ii) in certain cases, depending on the type of request made, our obligation to fulfil the agreement entered into with you regarding the purchase. Certain personal data is also stored based on our obligation to keep records according to specific legal requirements.

In order for you to register and use a user account, we process your email address and your password as well as your address if you choose to provide it.

The processing of your personal data for this purpose is based on our legitimate interest to provide you with a user account and the features that follow from you registering a user account, such as to provide you with order history, order status and delivery information. This is information that we provide to make your shopping experience better as Thule always strives to provide you with the best possible service.

When you make a return, we process your order number, information about purchased products, returned amount and your name, address and email address to satisfy, administer and follow-up on your request to return the product you purchased and to provide you with good customer service.

The processing of your personal data for the purpose of fulfilling and administering your request is necessary for us to comply with applicable consumer law if you exercise your right of withdrawal, and to enable us to comply with our contractual obligations in this respect. We also process your personal data based on our legitimate interest to keep records of the returns in order to provide you with good customer service.

When you make a compensation claim, we process your order number, information about purchased products, post code for billing address and your email address to be able to administer, satisfy and follow-up on your compensation claim relating to the product you purchased as well as to provide you with good customer service.

The processing of your personal data for this purpose is necessary for us to be able to comply with applicable consumer law if you exercise your right of complaint. The processing is also necessary to fulfil our obligations in the agreement we enter into with you that includes our own product guarantees through the “Thule Guarantee” or “Thule Extended Warranty”. We also process your personal data based on our legitimate interest to keep records of compensation claims to provide you with good customer service.

To perform the product registration which, among other things, ensures that you have a valid “Thule Extended Warranty” and to simplify warranty matters, we process your name, email address, country, purchased products, date of purchase and other information that you choose to provide in the free text field.

The processing of your personal data for this purpose is based on our legitimate interest to register the product as requested by you and to make sure your warranty matters are handled as smoothly as possible. The processing conducted to offer you “Thule Extended Warranty” is necessary in order for us to fulfil our obligations in the agreement entered into with you including our future warranty commitment in relation to you.

To provide you with, and document, product safety notices and to notify you about and document product recalls, for example if a product was defective, we process your name, address, email address, purchased products and telephone number.

The processing of your personal data for this purpose is necessary for us to fulfil our obligations in accordance with applicable product safety and liability laws to prevent risks to your health and safety. We also store records of product safety notices and products recalls based on our legitimate interest to exercise and defend legal claims.

In order to provide you with our newsletter, surveys and other direct marketing communications we process your name and email address.

The processing of your name and email address for sending newsletters, surveys and other direct marketing communications is based on our legitimate interest in promoting our business, brand and product range. We also do this in the legitimate interest of our subscribers and customers in being able to stay in touch with you, so that we can keep you advised of new products, events and special offers. .

Please visit www.thulegroup.com to find information about our vacancies and how to register your CV and professional profile as well as information about how your personal data is processed in connection with this.

3. Who has access to your personal data?

4. For how long do we store your personal data?

5. What are your rights?

6. Does the privacy policy apply to external linked websites?

Our website may contain links to other websites, such as charitable organizations. Such third parties are beyond our control and are not covered by our privacy policy. If you enter such other websites through links provided, administrators of those websites may collect your personal data. Please review the websites' privacy policies before providing your personal data.

7. Cookies