Very impressed! 5 Honestly, just really impressed with the overall construction. The handles are the most sturdy of any bag I've ever owned. I travel quite a bit for work but this is my first hard shell piece of luggage so I did a ton of research before purchasing. Wound up being exactly what I wanted - perfect size for overhead compartments without having to squish the bag down at all but with a pretty soft inside so electronics and things never get scuffed - best of both worlds! Looking forward to putting some miles on this one! Tron2019 California(CA) 2019-04-11