First of all, i've never dropped my laptop, even when i was using this case.
The two plastic pieces imbedded can get dislodged easily, Thule should try and fix this issue for future designs.
After 3 years of use, the edges of the laptop are now all broken off without any misusage on my part.
After 4 years, the more intricate parts of the case are now also broken and can no longer hold the laptop in place
I hope Thule can find a fix, using different material instead of these polycarbonate parts.
Anyway, I'm still keep using it after 6 years for now.