I Am Very Worried About Our Safety
We've had the seat for a few years. The bolt in the cantilever rack that holds the entire seat up either broke or came out a couple of years ago. One day I found the seat resting on my rack below the seat. I sent the part back to Thule to be inspected, but I cannot get anyone to follow up on my support case. When the rack is used on my husband's bike, there's no rack to catch it before it would hit a tire. This would result in serious injury or death! Is this safe?! It's way too much money to spend on a product that has the potential to fail so spectacularly.