Thule recently updated from the 571 to the 572 (I assume the older review here is of the 571 model). The correct hardware was included and I had no problem installing it myself into drywall and/or studs. Instructions were accurate, and the rope seemed to be long enough for most garages. The only issue I had is that I have 12 foot ceilings and a Subaru Outback, and the rope was just short enough that I had to add my own extension (not difficult at all). Also, if the winder was longer, I wouldn't have to step on my tire to get up there. Again, this is because I have extra tall ceilings. Future consideration is to attach the winder to my drill for faster raising and lowering. Overall, a great product to help with your garage storage! I show it off to neighbors.
Gig Harbor, WA