Thule stands behind their Warrenty 100%
I wrote to Thule about the chest strap coming off and they sent me a new pack. I'll be taking this on some trips soon so we'll see how well these straps stay on.
Thanks for standing by your product and I'd just like to mention that the dividers work very well for me. I keep a flash under the camera, a 500mm mirror, a 70-200mm zoom and a 24-70mm on my D750 and it all stays in place and it's easy to switch from one lense to the next. There's plenty of pockets for storage and an extra layer of clothiers and gloves for those winter hikes. Again thanks.
Mfontz from Boston