We are instructing consumers to stop using Thule Sprint bike carriers with product number 569000 that we produced before May 1st, 2016 and to return your existing carrier and register for a replacement carrier at the Thule dealer where you purchased the product. The Thule dealer will assist you with the return of your existing carrier. As of October 2017, Thule no longer manufactures the Thule Sprint bike carrier so consumers will be able to choose an alternate carrier as a replacement.
At the Thule Group we take quality very seriously and product safety is our top priority. Unfortunately, we have identified an issue in the clamping mechanism of the Thule Sprint roof mounted bike carrier. The issue can cause the clamping mechanism, which is intended to secure the bike fork to the carrier, to fail. This could lead to the bike not being properly secured to the carrier and the bike coming loose from the carrier during transport.
The issue can be identified when tightening the torque limiting knob on the front of the carrier by noticing that the fork skewers do not properly clamp around the bike fork dropouts. The torque knob can be perceived to be properly tightened, as the user will hear an audible click intended to signify the appropriate clamping pressure, but in an unremediated unit, the bike carrier skewers will not have tightened sufficiently. Moreover, the push block can crack during tightening of the torque knob, but if fatigued it can also crack during driving leading to a failure of the clamping mechanism.
No personal injuries have been reported but the Thule Group is taking this action out of caution.
As safety is our highest priority we have therefore decided to withdraw Thule Sprint roof mounted bike carriers with product number 569000 from the market.
What should you do with your Thule Sprint bike carrier?
Due to the issue with the clamping mechanism you should not use the product. You should visit the Thule dealer where you purchased the product to arrange for a return of your existing carrier and to register for a new and improved replacement Thule Sprint carrier. If you have any questions related to the Thule Sprint bike carrier, please do not hesitate to contact Thule's customer service department via the email email@example.com (please include your detailed contact information and the country where you are located in your communication). Please be advised that you will not be charged anything in connection with this recall.
We appreciate your patience and co-operation during this recall and we apologize for any inconvenience. We hope to have the opportunity to keep you as a valued customer by correcting this issue for you.