I purchased this pack to replace/upgrade my previous school/work pack. On paper the pack appeared perfect, 32L, dedicated laptop and tablet storage, glasses/sunglasses storage pocket, organization, the listed looked great.
Upon receiving the pack I was excited to switch and use this more modern looking and subdued pack. I appreciated how profession it looked, understated and appropriate for my needs. The quality seemed there, stitching was mostly clean, blue accents on zipper pulls and lining were nice, light grey interior made it easy to see inside, and a nice number of small storage pockets.
That is where it ended, actually utilizing the pack did not work as anticipated. First, when loading the larger compartments they press against the smaller outer pockets making them difficult to use when filled. When the laptop and tablet pockets are filled, the notebook soft pocket/sleeve is difficult to use unless you unzip is completely. Not to mention that the notebook pocket is against the back wall of the pack, meaning if the pack is full it presses against the pocket making it difficult to slide items in without catching. The glasses pocket works great, I like the design, however it pulls the pack down and always flops closed. This results in both my wife and I getting frustrated trying to leave our packs open (we each got one). The outer kangaroo pocket would have been nice but it lacks enough elastic to really stretch as need. Additionally, it presses against the smaller storage pocket so if I have a jacket in the outer pocket it becomes difficult to get pens and such from the inner pocket. As another reviewer noted, the metal hook continually comes loose and is a nuisance. The side water bottle pockets are not as deep as I would have liked, larger bottles not only are overly difficult to get it, they don't remain in, slipping out easily. There should be some type of retaining strap and/or a deeper pocket.
I wanted to love this bag but I couldn't.