FAQ

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Find below the most frequently asked questions.

  • Multifunctional Child Carriers
    • General
      • Where can I buy a Thule child carrier?
        Thule child carriers are only sold through authorized retailers worldwide. For a list of retailers in your area, please use the dealer locator on thule.com.
      • Where can I find child carrier specifications (i.e. weight, dimensions and weight capacity)?
        You can find this information on the specific carrier product page on thule.com.
      • Can the height of my handle bar be adjusted?
        On all of the models of carriers 1998 and newer the handlebar height can be adjusted by simply flipping the bar over and reinstalling it. Thule Chariot CX handlebar is a fixed height with five different hand positions. Thule Chariot Chinook handlebar can be adjusted to three different heights.
      • Can I put an infant car seat in my Thule child carrier?
        Thule Chariot Chinook is the only model that is compatible with select infant car seats by using the infant car seat adapter that comes with the product.
      • What can I do if my bike has internal hubs or hooded dropouts and the hitch cup won’t fit?
        We offer a Thule Internal Hub Hitch Adapter for Shimano or SRAM internal hubs to properly attach the hitch cup.
      • Which child carrier will best suit my lifestyle?
        The most important thing to consider when choosing a Thule child carrier is which activities you plan on doing. Are you a jogger? A cyclist? A cross-country skier? Will you need more cargo room for gear or groceries? Our carriers have many features that separate one from the other. Use the compare tool on thule.com or simply visit an authorized Thule dealer.
      • What should I do to maintain my child carrier?
        It is highly recommended that you take your child carrier into an authorized service provider once a year to keep it in the best possible condition. Regularly inspect your child carrier, Thule Conversion Kit(s) and accessories for damage and signs of wear. We recommend reviewing the maintenance guide that comes with your child carrier. It is also available on thule.com.
      • Where and how can I get parts for my child carrier?
        Thule stocks most parts. You can order parts through any authorized Thule retailer. For a complete list of retailers please visit the Dealer Locator section of our website. If you are calling the retailer to order parts, please have your carrier handy as the retailer will need to know the model and year.
      • What can I do if my child carrier needs repairs?
        Contact your local dealer to see if repairs can be done locally. If not, you can request from Customer Service that it’s repaired through Thule’s warranty program
      • Where is the serial number located on my child carrier?
        You can find the serial number of your Sport Series (Thule Chariot CX, Cougar, Cheetah) and Urban Series (Thule Chariot Chinook) by flipping the carrier over onto its left side. The serial number will be on the bar closest to the tire. The serial number on a Touring Series (Thule Chariot Corsaire, Captain) is located inside the rear cargo compartment on the lower frame on the left-hand side.
      • How can I stop my carrier from pulling to the right/left when I am jogging?
        Ensure that the rear tires are equally inflated and check that the front wheel is centered and fully inserted in the dropouts. Note: A child leaning to one side or excessive or bulky cargo on one side can adversely affect tracking. If your carrier is still rolling to one direction, follow the set of instructions below: 1. Remove the front wheel from the wheel arms. Note: If your carrier is rolling to the right, adjustments will be made to the right hand wheel arm. If your carrier is rolling to the left, adjustments will be made to the left hand wheel arm. These references to direction are made from the passengers’ point of view. 2. With a 7/16”/11mm open end wrench and a Philips screwdriver, loosen the nuts holding the aluminum dropout to the wheel arm. 3. Slide the aluminum dropout towards the front of the carrier. Start by moving half the maximum allowable distance. 4. Tighten the nuts securely and push the carrier to test if it is now rolling straight. 5. If your carrier is still not rolling straight, loosen the nuts again and slide the dropout as far forward as possible and repeat step 4. If you find that your carrier is still not tracking straight we recommend visiting your local dealer and see if they can assist you further.
      • What is Thule’s warranty policy?
        10 Year Frame Guarantee - Thule Child Transport Systems Ltd. warrants that the frame is free of defects for 10 years. The fabric and hitch are warranted for two years following the date of delivery to the original purchaser. This warranty does not include the wheels and tires. This warranty is valid only to the original purchaser and under normal use. Repairs must be made by Thule Child Transport Systems Ltd. or an authorized dealer, otherwise this warranty is void. Thule Child Transport Systems Ltd. reserves the right to repair or replace the warranted carrier. This warranty does not apply to damages caused by misuse of this product, accidental or intentional damage, neglect or commercial use. Excluded from this warranty is liability for consequential property or commercial damages or for damages for loss of use. This constitutes the only warranty of Thule Child Transport Systems Ltd. and its authorized agents and dealers and no other warranty or conditions, statutory, parole, collateral or otherwise (including conditions requiring compliance with description, fitness for purpose and merchantable quality) shall be implied.
      • What is Thule’s warranty policy?
        Limited Lifetime Warranty - Thule Child Transport Systems Ltd. warrants that the frame is free of defects for the lifetime of the product. The fabric and hitch are warranted for one year following the date of delivery to the original purchaser. This warranty does not include the wheels and tires. This warranty is valid only to the original purchaser and under normal use. Repairs must be made by Thule Child Transport Systems Ltd. or an authorized dealer, otherwise this warranty is void. Thule Child Transport Systems Ltd. reserves the right to repair or replace the warranted carrier. This warranty does not apply to damages caused by misuse of this product, accidental or intentional damage, neglect or commercial use. Excluded from this warranty is liability for consequential property or commercial damages or for damages for loss of use. This constitutes the only warranty of Thule Child Transport Systems Ltd. and its authorized agents and dealers and no other warranty or conditions, statutory, parole, collateral or otherwise (including conditions requiring compliance with description, fitness for purpose and merchantable quality) shall be implied
    • Safety
      • How old should my child be before I can start cross-country skiing?
        You can start cross country skiing at six months old on trails groomed for cross-country skiers. Please keep external temperatures in mind; your child is sitting still and will require extra layers to remain warm. The Thule Bunting Bag is a great accessory to use with the Thule Cross Country Skiing & Hiking Kit.
      • How old should my child be before I can start cycling?
        It is strongly recommended to wait until your child is a minimum of 1 year old and able to sit up on their own without support before cycling with them. We also recommend that a child always wear a properly-fitted helmet in the carrier when it is in cycling mode. These recommendations comply with industry wide standards.
      • How old should my child be before I can start jogging?
        You can start jogging with a child at six months using the Thule Infant Sling or in the reclining seat position if using the Thule Chariot Chinook. We recommend staying on smooth paths until your child is a minimum of one year old.
      • How old should my child be before I can start strolling?
        You can begin strolling with your child on smooth terrain from as early as newborn. Please note, if you choose to start strolling with any child this young, we recommend using a Thule Infant Sling or in the reclining seat position of Thule Chariot Chinook.
      • Are bicycle helmets required for children passengers?
        We always recommend that children wear a helmet inside of the carrier when it is in cycling mode for safety reasons.
      • Can I in-line skate with my child carrier?
        We strongly recommend against in-line skating with your child carrier as the product is not designed for in-line skating. Studies show that accidents tend to occur more often when in-line skating then while jogging or strolling with a carrier
      • What safety testing is performed on the Thule child carriers?
        When you purchase a Thule child carrier, you’re buying a product that has undergone years of internal and field testing – and retesting. Some tests include: side and rear impact, nose drop, suspension, tip over, and long-term durability on a very rough simulated road. All of the carriers meet international safety standards. The carriers are tested to meet or exceed ASTM and EN standards.
      • Can I use my cycling kit on motorized scooters or electric bicycles?
        Our carriers can be used in conjunction with electric pedal assist bicycles (Ebikes) permitting all bicycle trailer kit user manual warnings are adhered to and the maximum speed of 25kmph (15mph) is not exceeded. Please consult your local Thule dealer for correct installation and compatibility of the cycling kit. Motorized cycles with throttle control are NOT recommended. Always obey all local legal requirements.
      • Does my child carrier offer any UV protection?
        Our clear polyurethane windows block greater than 99% of UVA and UVB rays. The front mesh protects 49% and the mesh together protect as much as the tinted plastic
    • Conversion Kits/Accessories
      • Can I use two Thule Infant Slings, two Thule Baby Supporters or one of each at the same time in a double carrier?
        Yes, although snug, they will fit into a double carrier. Please note, Thule Infant Sling is not required for the Thule Chariot Chinook because of its’ reclining seat.
      • Will the Thule Infant Sling fit in my Thule child carrier?
        Yes a Thule Infant Sling will fit in all Thule child carriers excluding Thule Chariot Chinook.
      • Will the conversion kits we purchased for our single child carrier also work on our double child carrier?
        If your single carrier is 2003 or newer, all conversion kits will be compatible with a double model except for the Thule Jogging Kit. Thule Chariot Chinook is the only model that comes with a pivoting/locking front wheel so stroller and jogger conversion kits are not required. Thule Chariot Chinook also has its own version of a Bicycle Trailer Kit.
      • Will the Thule Cross-Country Skiing & Hiking Kit work on my carrier?
        Thule Cross-Country Skiing and Hiking Kit will work on all Chariot branded child carriers that are 2013 or older. Most Chariot branded carriers from 2003 are compatible with Thule Cross-Country Skiing and Hiking Kit, please contact your local dealer for more information.
    • Product specific
      • When using Thule Chariot Chinook, is the Infant Car Seat Adapter safe?
        The Infant Car Seat Adapter was developed to safely attach to Thule Chariot Chinook. Only strolling is recommended while the Infant Car Seat Adapter is engaged.
      • What infant car seats are compatible with the Infant Car Seat Adapter?
        The following car seats have been tested and approved to be used with the Infant Car Seat Adapter • Britax Chaperone • Britax-Römer Baby-Safe • Combi Shuttle 33 • Evenflo Discovery 5 • Graco Safeseat • Graco Snugride • Maxi-Cosi Cabriofix* • Maxi-Cosi Mico • Peg Perego Primo Viaggio SIP 30/30 • Safety 1st Comfy Carry Elite *Back panel must be unclipped or removed completely for correct installation
      • Why can’t I insert my hitch arm into the Thule Chariot Chinook VersaWing?
        Verify that the handlebar is in the cycling position before putting the hitch arm into the VersaWing. This is a safety feature to make sure that you can’t use the cycling kit while an Infant Car Seat Adapter is in use.
      • What should I do if one of the approved infant car seats doesn’t seem to be fitting correctly into the infant car seat adapter?
        First check that the infant car seat is sitting correctly in the Infant Car Seat Adapter. The infant car seat should sit in the adapter so the angle finder of the car seat is showing the right angle as recommended by the car seat manufacturer. If there is no angle finder there are two things that should be considered: 1. The strap from the Infant Car Seat Adapter should go through the belt guide on the car seat. 2. The infant car seat should be inserted into the adapter having the upper bar support the upper section of the car seat and the lower bar supporting the lower front section of the car seat. If the straps are not fitting it is most likely because the orientation of the car seat is incorrect.
    • Brand change
      • When is the brand change happening?
        The rebrand will take place globally on October 1st, 2013 with some exceptions. In Germany, there will be a transition in 2014 when both Chariot and Thule branded child carriers will be available. In Canada, the brand change will happen in early 2015.
      • Will Thule offer service and support to Chariot branded child carriers?
        Thule will continue to support Chariot branded child carriers. Service parts are subject to availability. Please contact your local dealer or Thule Customer Service for assistance.
      • Are the products different now that they are Thule branded not Chariot branded?
        The products have not changed. If anything, we have made improvements by including a conversion kit with all child carriers.
      • Will the warranty on my Chariot branded child carrier still be valid?
        Yes, we will continue to honour all warranties on Chariot branded product as long as they meet our existing warranty requirements. The warranty has not changed.
      • Why did the brand change from Chariot to Thule?
        Since 2011, Chariot has been part of Thule Group. The largest brand within the Thule Group is Thule. The Thule brand was established in Sweden in 1942. Thule is now a premium brand that is used around the world. Under the motto Bring your life, Thule offers a wide assortment of products to help you get your gear or what you care for to your favourite spots, to live your active life. Thule understands your passions and active life pursuits better than anyone else. Thule Group has taken the natural next step to rename the Chariot child carriers to Thule. The Chariot name will be maintained as a product name but the brand will change to Thule.