FAQ

Looking for an answer?
Find below the most frequently asked questions.

  • Bike Carriers
    • Rear Door Mounted Bike Carriers
      • Which Thule ClipOn (High) do I own?
        The "ClipOn"-model has two different sizes: a small version 9103 and a large version 9104. The same goes for the "ClipOn High": a small model 9105 and a large size 9106. The two different sizes of each model are not interchangeable: the choice for a certain model and size depends on the size, construction, used materials & design of your car's hatch. Consult our Fit Guide online on thule.com to find out the possibilities for your car. Please note that some cars cannot have rear door mounted carriers at all: in this case our Fit guide will not show any options.
      • Can I mount a hatch-mounted bike carrier, if my car has a rear spoiler?
        If your car has a standard metal sheet rear spoiler, there is a chance that the car can have a rear door mounted carrier, please consult our Fit Guide online on Thule.com. If your car is equiped with a plastic rear spoiler, you will not be able to mount a bike carrier on the hatch. These plastic spoilers are too weak to support the weight of the carrier and mounted bikes.
      • Why can't I mount my Thule ClipOn (High) on my car, although it's recommended by your Fit Guide?
        Please make sure that all tubes are correctly fastened with bolts and nuts. Verify that you're using the right hole to attach the upper strap, using our List of Recommendations in the box. Please note that the lower tubes are telescopic: unscrew to extend or screw to shorten, until you obtain the correct tube length. Once the right length has been obtained, attach the carrier to the hatch and lower both handles simultaneously.
      • How fast can I drive with my Thule rear door mounted bike carrier?
    • Roof Top Mounted Bike Carriers
      • Can I mount a carbon bike on Thule roof mounted bike carrier?
        In the case of bikes with carbon frames or forks, always consult the bike manufacturer or dealer to check if you are allowed to use the carrier.Thule assumes no liability for any damage to carbon frames or forks incurred during mounting and/or use of the carrier.
      • Can I mount Thule roof mounted bike carriers on non-Thule roof racks?
        Our products are only being tested for secure and safe mounting on our own roof racks. It is rather impossible to test our products on competitor's roof racks. Therefore we cannot guarantee the compatibility with non-Thule roof racks. If your roof racks has a T-Track slot, allowing 20mm T-Track adapters, we might be able to supply the right solution for you, depending on your product.
    • Tow Bar Mounted Bike Carriers
      • What are the requirements for my towbar?
        Mounting a towbar mounted carrier is less depending on the car design, but is mainly depending on the car's towbar specifications. A tow-bar has to meet the following criteria: - The maximum load capacity of the towbar must certainly superseed the weight of the bike carrier AND the weight of the bicycles you wich to load. - The distance between the towball the carbumper should be at least 6,5 cm. - The towbar must be made out of steel at least an equivalent material. towbars made out of cast iron (GGG40) or Aluminum are not to be used in combination with our bike carriers. - The electrical connection must be 7-pin or 13-pin (see your local & legal specifications). - The socket cannot be located directly on or just below the towball.
      • Can I still open my car's boot with my bike carrier mounted?
        All of the latest tow bar mounted bike carriers can be tilted with the bikes mounted. On most vehicles, access to the luggage compartment is possible. Please understand that this cannot be tested on every single car model because of the wide range of tow bars, and their positioning. We advice you to do a trial at your Thule dealer's store. You can find the closest Thule dealer in your area via our 'Dealer Locator' on our website Thule.com.
      • Can I still use a towbar mounted bike carrier, if my car has a sparewheel on the hatch?
        Yes, you can still use a bike carrier. Depending on the model, we can supply an adaptor, going around your sparewheel, allowing you to still fit the bike arm on your carrier. Please note that in case of usage of such an adapter, 1 bicycle place will be lost.
      • Can I mount a carbon bike on a Thule tow bar bike carrier?
        In the case of bikes with carbon frames or forks, always consult the bike manufacturer or dealer to check if you are allowed to use the carrier. Thule assumes no liability for any damage to carbon frames or forks incurred during mounting and/or use of the carrier.
    • Can I still use my Thule bike carrier or roof box, on non-Thule roof racks ?
      You can mount the bike rack/roof box when your non-Thule load carrier is equiped with a T-slot, accepting a T-Track adapter of 20mm width.